Refund Policy

Last updated: 24 August 2026

We want you to be satisfied with everything you buy from CASTTCO. This policy explains when you can cancel, how to return goods, and how refunds are paid.

1. Your right to cancel

If you are a consumer in the UK or EU, you may cancel most online orders within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts Regulations 2013. You then have a further 14 days to return them.

2. How to cancel

Email casttcompany@gmail.com with your order number and the items concerned. We will confirm and provide return instructions.

3. Condition of returned goods

Goods must be returned unused, in a resalable condition and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to examine the item.

4. Items that cannot be returned

• Sealed health, hygiene or consumable products — including herbal remedies and worn items such as socks and liners — once the seal has been broken.
• Products made or personalised to your specification.
• Consultations and therapy sessions already delivered.

5. Return postage

Return postage is paid by you, except where goods are faulty, damaged on arrival or not as described, in which case we cover the cost.

6. Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

7. Consultations and sessions

Appointments cancelled with at least 24 hours’ notice are refunded in full or rescheduled at no charge. Later cancellations and non-attendance may be charged in full.

8. How refunds are paid

Refunds are issued to the original payment method via Stripe within 14 days of us receiving the returned goods or accepting your cancellation. Depending on your bank, funds may take a further 5 to 10 working days to appear.

Contact us

CASTTCO — Jeffery Ankrah Wellness
Registered address: [REGISTERED BUSINESS ADDRESS]
Company number: [COMPANY REGISTRATION NUMBER]
Email: casttcompany@gmail.com
Telephone: 07310 061564
Location: Greater London, United Kingdom